HOW CAN WE HELP YOU ?
Our formulas are designed to suit all skin types, however, in case of extreme skin conditions that require medication, we recommend you seek professional medical care with a certified dermatologist. Curate your serum now.
Yes, all our products are dermatologically tested and formulated using clinically proven actives that are sourced from some of the best companies across the globe.
We use a combination of natural extracts and clinically proven actives, such as Hyaluronic Acid and Vitamin C, that have synergistic benefits to provide maximum efficacy.
Yes, Our products are gender neutral and can be used by everyone.
Yes, all our products are vegan and cruelty free.
We recommend pregnant and breastfeeding women to not use Retinol and consult their doctor before using Salicylic acid. Other than these exceptions, all the other products are suitable to be used by pregnant and breastfeeding women.
All of our products have a 24 months shelf life from the date of manufacturing.
The Theory products should be stored in a cool and dry place, away from direct sunlight.
We have started our journey and are trying to get as many as you amazing people on board with us through online platforms. We are currently available only on our website, and plan on entering offline retail stores in the near future.
The Theory products are designed for all skin types and completely safe to use, but in case of extreme skin conditions / ongoing treatments, we recommend consulting a certified dermatologist to avoid any skin allergies or reactions.
The serum can only be used after adding all three chosen Boosters. In case you spill one of them, you can contact us at [email protected] or call us at 1234567890 (Mon-Fri 9:30 AM to 6 PM). We will provide you with the required Booster in return for the shipping cost.
The orders that are placed before 12 pm are usually shipped on the same day and the orders placed post 12 pm are shipped the next day. The order typically takes 2-7 business days to arrive. Once the order is shipped, we will send you an email with all the tracking details, and you can check the status of the order in the “Track Order” option.
Yes, The Theory offers a COD option.
Please check our Return & Refund Policy page to understand about these policies in detail.
If you wish to cancel your order, you can reach out to us at [email protected] and if the order is prepaid for, refunds will be processed within 24 hours. Please note that the order can only be canceled if it hasn’t been shipped already. In case the order is shipped, it is not eligible for cancellation. You can opt for a return request in that case.
We are currently shipping within India only. We ship across 10,000 pincodes in India and offer both, prepaid as well as COD options. Please be on the lookout for information regarding International shipping here.
We are only shipping within India currently, but please be on the lookout for any information regarding International shipping here.
We ship across India, and the shipping is free pan India. For COD orders, we charge a nominal fee of ₹59.
The Theory products should be stored in a cool and dry place, away from direct sunlight.
In case you receive a damaged item, you can reach out to us at [email protected] or call us at 1234567890 (Mon-Fri 9 AM to 6 PM) within 7 days from the date of delivery with order ID and product images. We will verify and review the product, and once approved by the team, we will initiate the replacement/refund.
A shipment confirmation email along with the order ID and tracking number(s) will be sent to you once the order is shipped. The tracking number will be active for 24 hours after receiving it. In case you do not receive the email, please reach out to us at [email protected].
Your skin needs its personal blend, and The Theory helps you curate one. Just head to the “Curate My Serum” tab on the Home Page, answer 2 simple questions regarding your skin concern and pick 3 skincare goals that you wish to achieve. This is all that you need to do and leave the rest to you. We combine ingredients and formulate serum best suited for your unique skin.
The formulations at The Theory are suitable for all skin types, but we do recommend doing a patch test prior to use. People having extreme skin conditions / ongoing treatments must consult a certified dermatologist before using the products.
Please visit “The Chemistry” page to get a deeper understanding of the science behind the ingredients used.
We have very convenient and user friendly payment getaways that will help you get through the online payment process easily. But in case you face any trouble, we request you to contact us [email protected] and we will assist you further.
FORMULATIONS/PRODUCTS
Our formulas are designed to suit all skin types, however, in case of extreme skin conditions that require medication, we recommend you seek professional medical care with a certified dermatologist. Curate your serum now.
Yes, all our products are dermatologically tested and formulated using clinically proven actives that are sourced from some of the best companies across the globe.
We use a combination of natural extracts and clinically proven actives, such as Hyaluronic Acid and Vitamin C, that have synergistic benefits to provide maximum efficacy.
Yes, Our products are gender neutral and can be used by everyone.
Yes, all our products are vegan and cruelty free.
We recommend pregnant and breastfeeding women to not use Retinol and consult their doctor before using Salicylic acid. Other than these exceptions, all the other products are suitable to be used by pregnant and breastfeeding women.
All of our products have a 24 months shelf life from the date of manufacturing.
The Theory products should be stored in a cool and dry place, away from direct sunlight.
We have started our journey and are trying to get as many as you amazing people on board with us through online platforms. We are currently available only on our website, and plan on entering offline retail stores in the near future.
The Theory products are designed for all skin types and completely safe to use, but in case of extreme skin conditions / ongoing treatments, we recommend consulting a certified dermatologist to avoid any skin allergies or reactions.
The serum can only be used after adding all three chosen Boosters. In case you spill one of them, you can contact us at [email protected] or call us at 1234567890 (Mon-Fri 9:30 AM to 6 PM). We will provide you with the required Booster in return for the shipping cost.
SHIPPING/RETURNS/REFUNDS/
ORDERS
The orders that are placed before 12 pm are usually shipped on the same day and the orders placed post 12 pm are shipped the next day. The order typically takes 2-7 business days to arrive. Once the order is shipped, we will send you an email with all the tracking details, and you can check the status of the order in the “Track Order” option.
Yes, The Theory offers a COD option.
Please check our Return & Refund Policy page to understand about these policies in detail.
If you wish to cancel your order, you can reach out to us at [email protected] and if the order is prepaid for, refunds will be processed within 24 hours. Please note that the order can only be canceled if it hasn’t been shipped already. In case the order is shipped, it is not eligible for cancellation. You can opt for a return request in that case.
We are currently shipping within India only. We ship across 10,000 pincodes in India and offer both, prepaid as well as COD options. Please be on the lookout for information regarding International shipping here.
We are only shipping within India currently, but please be on the lookout for any information regarding International shipping here.
We ship across India, and the shipping is free pan India. For COD orders, we charge a nominal fee of ₹59.
The Theory products should be stored in a cool and dry place, away from direct sunlight.
In case you receive a damaged item, you can reach out to us at [email protected] or call us at 1234567890 (Mon-Fri 9 AM to 6 PM) within 7 days from the date of delivery with order ID and product images. We will verify and review the product, and once approved by the team, we will initiate the replacement/refund.
A shipment confirmation email along with the order ID and tracking number(s) will be sent to you once the order is shipped. The tracking number will be active for 24 hours after receiving it. In case you do not receive the email, please reach out to us at [email protected].
THE CURATION PROCESS
Your skin needs its personal blend, and The Theory helps you curate one. Just head to the “Curate My Serum” tab on the Home Page, answer 2 simple questions regarding your skin concern and pick 3 skincare goals that you wish to achieve. This is all that you need to do and leave the rest to you. We combine ingredients and formulate serum best suited for your unique skin.
The formulations at The Theory are suitable for all skin types, but we do recommend doing a patch test prior to use. People having extreme skin conditions / ongoing treatments must consult a certified dermatologist before using the products.
Please visit “The Chemistry” page to get a deeper understanding of the science behind the ingredients used.
PAYMENTS
We have very convenient and user friendly payment getaways that will help you get through the online payment process easily. But in case you face any trouble, we request you to contact us [email protected] and we will assist you further.